OKA b. CUSTOMER CARE
Contact Us | OKA b. Sizing | OKA b. Shipping | Exchanges and Returns
Contact Us
We love to hear your questions, concerns, applause and feedback! Contact us anytime:
| CustomerService@oka-b.com | ||||
| Phone | 1.888.730.8974 | |||
| Fax | 770.945.1628 | |||
| Post Office Box 1508 Buford, Georgia 30515 |
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| Press Opportunities | PR@OKA-b.com | |||
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| Wholesale Opportunities | Sales@oka-b.com 1.888.730.OKAb Post Office Box 1508 Buford, Georgia 30515 |
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OKA b. Sizing
Discover Your Perfect Fit
OKA b. understands that everyone's feet are unique. Our easy fit sizing
ensures unmatched comfort and proper fit.
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b. Satisfied
Still not sure about a size or color? Contact us if you have any questions or need additional assistance.
Shipping
OKA b. offers FREE STANDARD SHIPPING on all shipments totaling $75 or more (excluding taxes, discounts) - no promotion code needed (excludes Alaska and Hawaii, and those customers outside of the United States). Free shipping over $75 does not apply to APO/FPO addresses. For shipments totaling less than $75, there is a $7.95 flat delivery charge on standard ground shipping.**Note: Shipments must be deliverable to designated address by USPS. Please provide P.O. Box if necessary.
Expedited and Next Day Shipping
These orders are expected to ship the following business day.
Shipping Address Tips
Shipments must be deliverable to shipping address via USPS (United States Postal Service), excluding Expedited/Next Day orders. Please provide a P.O. Box if necessary. To ensure delivery, refer to our Address Tips before checking out.
*Please allow 2 days for processing in our system before your order is shipped. Ship times below do not reflect this processing period. "Business Days" exclude Saturday and Sunday.
| Standard Shipping Rates | Rate Components | Service Levels | |||
| Standard | Expedited | Two-Day | One-Day | ||
| Continental US Street | ETA | 3 - 5 days | 1 - 3 days | 2 days | 24 hours |
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per Shipment | $7.95 | $15.95 | $24.95 | $34.95 |
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| Continental US PO Box | ETA | 3- 7 days | 1- 3 days | --- | --- |
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per Shipment | $10.00 | $10.00 | --- | --- |
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| Alaska and Hawaii Street | ETA | 3 - 7 days | --- | --- | |
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per Shipment | $15.00 | --- | --- | |
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| Alaska and Hawaii PO Box | ETA | 3 - 7 days | --- | --- | |
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per Shipment | $15.00 | --- | --- | |
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| US Protectorates Street | ETA | 4 - 8 days | 2 - 4 days | --- | --- |
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per Shipment | $15.00 | $15.00 | --- | --- |
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| US Protectorates PO Box | ETA | 4- 8 days | 2- 4 days | --- | --- |
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per Shipment | $15.00 | $15.00 | --- | --- |
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| APO/FPO Street | ETA | 20 - 40 days | 8 - 16 days | --- | --- |
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per Shipment | $15.00 | $15.00 | --- | --- |
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| APO/FPO PO Box | ETA | 18- 32 days | 8- 16 days | --- | --- |
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per Shipment | $15.00 | $15.00 | --- | --- |
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| Canada | ETA | 5 - 10days | --- | --- | |
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per Shipment | $35.00 | --- | --- | |
OKA b. Gift Certificates and Shipping
OKA b. Gift Certificates are no longer available. We do not accept gift cards such as Visa gift cards, etc. Please contact customer service with any questions.
Tracking Your Order
You may track your order by logging into your account.
Order Changes
Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, you will be personally notified with a call from our Customer Service Team.
Exchanges and Returns
Pick the wrong size or color? Returns and exchanges are quick and simple! Click here to download the Return and Exchange Form. Print it, complete it and send it with your exchange or return. (You will need Adobe Acrobat Reader to open the .pdf file.)
Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. We only accept packages with a return address. For your protection, we suggest sending your return via insured parcel post or other traceable method. OKA b. reserves the right to add a 20% restocking fee on orders over $100.
Exchanges
If, for any reason, you are not happy with your purchase, you may return the shoe(s) within 30 days of receiving your shoes and receive an exchange for another color, size or style of the same value. Please send back the completed return form with the merchandise you are exchanging. Click here to download the Return and Exchange Form. You will need to print it, complete it and send it with your exchange or return. (You will need Adobe Acrobat Reader to open the .pdf file.)
Damaged or Defective Merchandise
If you receive a damaged or defective product from ShoesThatLoveYou.com, you may exchange the shoes for a new pair following the instructions above. OKA b. shoes come with a 2-year guarantee. If your purchase does not meet this guarantee, you may return the shoes within that 2-year period of purchase for an exchange of the same shoe. If the same shoe is not available, we will provide you with a shoe of equal style and value.
Refunds
Any unworn product may be returned within 30 days of receipt for a complete refund, minus shipping and handling. Please send back the completed return form with the merchandise you're returning. You'll find a link to the return form below which can be downloaded and printed for your convenience. All returns will be refunded to the form of payment used for the original purchase. Please allow up to 10 business days after receipt of your return for your refund to be processed.
Form
The reason code must be completed to ensure return is processed in a timely manner.
Contact us if you have any questions or need additional assistance.
