Customer Help

Find answers to our most frequently asked questions here.

How can we help?


Size & Fit

Do your shoes run true to size?

Each style might be a little different, so you will find fit tips and suggestions on each product page.

We do not make shoes in varying widths (like narrow or wide), but specific styles may work better for different foot shapes. You can find tips on this on each product page as well, or contact us if you need help selecting the right style for you!

How do your sizes work?

For our letter sizes (like S, M, etc.) you can refer to our size chart for US size equivilencies. If you're still not sure, contact us and we can tell you exact measurements for a specific style.

Shipping & Returns

How long will it take for my order to ship?

We make every shoe just for you! When you place an order, we immediately get to work on hand-making your shoes. Typically your shoes will be ready to ship in 3 business days, but during extremely busy periods it could take up to 10 business days to process your order. Shipping time is not included and will add to this timeline.

Do you ship internationally?

At this time we are unable to accept international orders via our website. Our Customer Support team is happy to help you with an order. Please contact us! You can shop our Canada website here.

What is your return policy?

Any unworn product may be returned within 30 days of receipt for a full refund or exchange, excluding the original shipping fee (if applicable). Customers are responsible for the cost of return shipping - this allows us to keep our shoes better priced for everyone. You can read our full policy and download a return form here.

Materials & Care

Where are your shoes made?

100% of our shoes are made by our family-owned business in our Buford, Georgia warehouse. Our female leadership team goes the extra mile to ensure fair wages and safe working conditions - we treat our team like family! We are proud to be part of the remaining 1% of footwear still made in the USA.

Most of our decorative embellishments are currently sourced overseas. We haven't found a local US-based partner yet, but are always on the lookout.

What materials are your shoes made of?

Our proprietary, vegan bio-based material is 45% soy that is grown in the USA. We also grind up shoes that come back to us for recycling and use the materials to create new shoes.

How do I wash my shoes?

For our classic styles without embellishments, the easiest method is tossing them in your washing machine or the top rack in your dishwasher (yes, seriously).

For our styles that have embellishments, we recommend brushing the embellishments lightly with a dry, soft brush to remove loose dirt. You can try to spot clean them with plain water and rub lightly with a soft cloth. Shoes with embellishments should not go into the washing machine or dishwasher.

Do you offer a warranty?

We know you'll love your Oka-B shoes and that you'll wear them for several seasons. But just in case, we offer a 2-year guarantee. If your shoes break or don't meet your quality expectations, please contact our Customer Support team for assistance with a replacement pair.

Recycling Program

How do I recycle my old Oka-B shoes?

The majority of shoes sold in the United States aren’t recyclable, and most that claim to be are really just shoe redistribution programs. At Oka-B, we believe in closed-loop recycling to reduce the use of virgin material and to keep old shoes from becoming environmental waste. The average pair of Oka-B sandals made this year contain 15-25% recycled material.

If you return your well-loved and worn Oka-B shoes to our factory, we will recycle them. Shoes that are free from contamination are recycled for use in new Oka-B products. Shoes with contaminants are processed and recycled for use in non-apparel goods.

Customers are responsible for the cost of sending their shoes back for recycling. As a thank you, we'll send you a coupon for 15% off your next purchase when your shoes are received. If you prefer to recycle yourself, you can contact your local recycling facility and ask for details - make sure you remove any embellishments first.

Send your shoes back to us:




BUFORD, GA 30518

General Info

Do you have a store I can shop in person?

We do not currently have an Oka-B store, but we have lots of fabulous partner boutiques that carry our shoes. Use our Store Locator to find your nearest store.

Can I purchase a gift card?

Of course! Our e-gift cards make the perfect gift. They do not expire and can be used for anything on our website. You can purchase them here.

How do I get in touch with your press/marketing team?

Please send any info to and it will be forwarded along to the correct team.

How do I sign up for emails and text messages?

You can join our VIP list here. If you like exclusive offers, early access and fun events, then this is the place to be! Plus, you get a 15% off coupon on your first purchase.

How do I stop emails and/or text messages?

For emails, at the very bottom of each message you will find options to update your email preferences or to unsubscribe.

For text messages, simply reply to our last text message with STOP and you will be automatically removed.

Who do I contact to purchase Oka-B wholesale for my boutique?

Please reach out to our wholesale team at

Where is a style I used to buy but can't seem to find anymore?

From time to time, we will discontinue a style because customer demand has reduced dramatically. Shoe molds do wear out over time with repeated use, and if it seems customers are no longer as interested in a specific style, we may choose to not replace a worn mold. We are always working on new innovations, so we'll always let you know when a new style is available if you join our email list or text message list.

The style/size I want is not in stock - will it be restocked?

If we have plans to restock a specific color, size, or style, you will find the option to sign up for email notifications for the item. Once you submit your details, you will receive an email as soon as that item is back in stock. We cannot "reserve" an item for you, so don't wait too long!

It the item you're looking at simply says "unavailable" and there is not an option to receive notifications, we do not have current plans to restock that item.

Can I make a special request for a product?

Yes! We love hearing from our customers. If there is a certain style, size, or color you'd like to see, let us know and we can consider adding it in the future.

Though it would be amazing if we could, we are not able to manufacture special requests in single pairs or small quantities.

Do you partner with social influencers?

We'd love to invite you to check out and apply for our social ambassador program here where you can work with us as an affiliate partner and earn commission.

Do you have an Affiliate Program?

We do! We run our program through Share-A-Sale. You can find additional info here.

Contact Us

How do I contact Customer Service?

You can contact us via phone at 1 (888) 730.8974 or via email at Our team is available Monday through Friday from 9 am ET to 5 pm ET, excluding holidays.

Get In Touch

Have questions about your order or a general inquiry?