FAQ

How do I contact Customer Support?

You can contact us via phone at 1.888.730.8974 or via email at hello@oka-b.com. Our team is available Monday through Friday from 9 am ET to 5 pm ET, excluding holidays.

What is your return policy?

Any unworn product may be returned within 30 days of receipt for a full refund or exchange, excluding the original shipping fee (if applicable). Customers are responsible for the cost of return shipping - this allows us to keep our shoes better priced for everyone. You can read our full policy and download a return form here.

Do you ship internationally?

Our Customer Support team is happy to help you with an order. Please contact us! You can shop our Canada website here.

How long will it take for my order to ship?

We make every shoe just for you! When you place an order, we immediately get to work on hand-making your shoes. Typically your shoes will be ready to ship in 3 business days, but during extremely busy periods it could take up to 10 business days to process your order. Shipping time is not included and will add to this timeline.

Where are your shoes made?

100% of our shoes are made by our family-owned business in our Buford, Georgia warehouse. Our female leadership team goes the extra mile to ensure fair wages and safe working conditions - we treat our team like family! We are proud to be part of the remaining 1% of footwear still made in the USA.

What materials are your shoes made of?

Our proprietary, vegan bio-based material is 45% soy that is grown in the USA. We also grind up shoes that come back to us for recycling and use the materials to create new shoes.

How do I wash my shoes?

For our classic styles without embellishments, the easiest method is tossing them in your washing machine or the top rack in your dishwasher (yes, seriously).

For our styles that have embellishments, we recommend brushing the embellishments lightly with a dry, soft brush to remove loose dirt. You can try to spot clean them with plain water and rub lightly with a soft cloth. Shoes with embellishments should not go into the washing machine or dishwasher.

How do I recycle my old Oka-B shoes?

The majority of shoes sold in the United States aren’t recyclable, and most that claim to be are really just shoe redistribution programs. At Oka-B, we believe in closed-loop recycling to reduce the use of virgin material and to keep old shoes from becoming environmental waste. The average pair of Oka-B sandals made this year contain 15-25% recycled material.

If you return your well-loved and worn Oka-B shoes to our factory, we will recycle them. Shoes that are free from contamination are recycled for use in new Oka-B products. Shoes with contaminants are processed and recycled for use in non-apparel goods.

Customers are responsible for the cost of sending their shoes back for recycling. As a thank you, we'll send you a coupon for 15% off your next purchase when your shoes are received. If you prefer to recycle yourself, you can contact your local recycling facility and ask for details - make sure you remove any embellishments first.

Send your shoes back to us:

ATTN: RECYCLING PROGRAM

OKA-B

4823 ROY CARLSON BLVD.

BUFORD, GA 30518

Can I purchase a gift card?

Of course! Our e-gift cards make the perfect gift. They do not expire and can be used for anything on our website. You can purchase them here.

How do I sign up for emails and text messages?

You can join our VIP list here. If you like exclusive offers, early access and fun events, then this is the place to be! Plus, you get a 15% off coupon on your first purchase.

Do you offer a warranty?

We know you'll love your Oka-B shoes and that you'll wear them for several seasons. But just in case, we offer a 2-year guarantee. If your shoes break or don't meet your quality expectations, please contact our Customer Support team for assistance with a replacement pair.

Who do I contact to purchase Oka-B for my boutique?

Please reach out to our wholesale team at sales@oka-b.com.

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Have questions about your order or a general inquiry?